LOTTE Duty Free respects the human rights of all stakeholders throughout business processes,
and strictly complies with global human rights and labor-related guidelines.
Human Rights Management
LOTTE Duty Free aspires to contribute to the prosperity of humanity by pursuing human rights management that can positively impact not only the lives of customers but also the society at large. LOTTE Duty Free will therefore respect and value the dignity and worth of all stakeholders throughout the entire management process in all business fields, thereby contributing to the prosperity of humanity.
Customers and all business stakeholders are subject to LOTTE Duty Free's human rights policy. The scope of application includes not only regular and non-regular domestic employees, but also subsidiaries, overseas local employees, expatriates, business partners, consignees, and partners in all business relationships who are researching and working on customer service.
This Policy complies with international human rights standards and norms, such as the Universal Declaration of Human Rights (UDHR), UN Guiding Principles on Business and Human Rights (UNGPs), UN Convention on the Rights of the Child (UNCRC), and OECD Guidelines for Multinational Enterprises.
Human Rights Management Governance
LOTTE Duty Free develops and monitors human rights-related risk management and improvement tasks through a human rights management-related decision-making organization to respect and protect human dignity in all business operations.
※ Human rights management organizations: ESG-specific teams, HR, ER, business ethics, compliance management, etc.
Human Rights Management Training
LOTTE Duty Free conducts human rights management training to increase employee understanding and awareness of human rights, as well as to provide internal human rights management directives and action plans.
※ Regular training at least once a year: LOTTE Code of Conduct, improvement of disability awareness, sexual/workplace harassment prevention, occupational safety and health, data privacy, etc.
LOTTE Duty Free operates a channel through which executives, employees, and other individuals and organizations aware of human rights risks can report human rights violations.
Particularly, we prevent and respond to workplace harassment and sexual harassment by enforcing relevant rules to ensure employee safety.
※ Report to LDFSETHICS@lottedfs.co.kr
Report Handling Procedure