Human Rights Management

Charter Policy Campaign

Sexual/Workplace Harassment Prevention Campaign

Workplace Harassment

Inflicting physical and mental pain on other workers or worsening the working environment beyond the proper scope of work by an employer or worker who is abusing their position or relationship on the job.

Examples

Assault and verbal abuse

Direct bodily assault or intimidation

Public act of censure that constitutes defamation

Unjustified work order

Assigning excessive work without justification

Repeatedly directing private matters (car washing, etc.)

Isolating from interpersonal relationships

Excluding from non-work-related conversations / banquets / meetings

Forcing individuals to consume alcohol or smoke tobacco regardless of their desires

Infringement of rights

Invasion of privacy by interfering with employee social media

Interrupting breaks/lunch to issue work orders

Workplace Harassment Prevention & Response Procedure

LOTTE Duty Free prevents workplace harassment by stipulating prohibition and specific measures to workplace harassment in the employment regulations.

※ Refer to "Preventing Workplace Harassment" (Chapter 11).

Workplace Harassment Prevention & Response Procedure

File report

Investigate case

Punish
perpetrator

Protect
victim

Develop
preventative
measures

File report

Report to HR or Business Ethics Team
Report to the employee counseling program,
“Simple" (心+)
※ Any party other than the victim can also file a report

Investigate case

Victim/perpetrator separation
Fact-finding

Punish perpetrator

Disciplinary action by the HR Committee

Protect victim

Change of place of employment (if requested) and paid leave
Prohibition of disclosing confidential case-related information
Prohibition of other personnel disadvantages, including disciplinary action
Prohibition of isolation including bullying

Develop preventative measures

Sexual Harassment Prevention Campaign

Physical sexual harassment: Physical contact that is offensive,
such as hugging or forcibly asking
for a massage

Verbal sexual harassment

Obscene jokes or obscenities

Sexual metaphors and judgment
of attire and appearance

Visual sexual harassment

Posting pornographic images
or drawings

Scrutinizing a specific body part
of another individual

Sexual Harassment Response Procedure

File
report

Investigate
case