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About ESG Management

ESG MANAGEMENT

THE MOST TRUSTED
TRAVEL PARTNER

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LOTTE DUTY FREE, under its vision "the most trusted travel partner",
will create ESG values and contribute to free, sustainable travelling by implementing eco-friendly management, corporate social responsibility, and expanded transparency in governance in all business areas.

For the first time in the duty-free industry, LOTTE DUTY FREE established an ESG Value Commission. LOTTE DUTY FREE has declared ESG management and seeks to continue sustainable management.

ESG Slogan

ENVIRONMENT

Duty for Earth

Environmental duty regarding carbon neutrality and climate change

SOCIAL

Duty for Society

Duty to create social values for customers,
employees and stakeholders

GOVERNANCE

Duty for Good Governance

Duty for transparent and fair decision making

ENVIRONMENT

Because protecting the environment must be prioritized to protect the travelling,

Eco-friendly management that leads the industry

Installing solar power panels in the distribution centers and using electric cars, etc.

Applying eco-friendly materials when packaging the duty-free products

Digitalizing the receipts and paper coupons

SOCIAL

'LDF IMPACT' Setting goals to spread
the positive impact on the society.

Coexistance with the local communities
and small businesses

Local coexistance project to foster the youth businesses,
'STAR★UPS'

Planning a coexistance with small businesses through
'CHEER♥UPS'

Volunteer project that every employee from local to global participate in,
'Charlotte Volunteer Group'

GOVERNANCE

Enhancement of transparent
and ethical management system

To build trust with the stakeholders
and create social values:

Enhance communication among executives and employees through app

Fair trading education

Enhanced monitoring