Consumer Centered Management
Consumer Centered Management
Lotte Duty Free actively utilizes the CCM scheme as part of its efforts to achieve consumer-centered management.
About the CCM scheme
CCM is a scheme for evaluating whether a company is (re)establishing all the activities based on the consumer's perspectives (consumer-oriented), and whether the related management activities ensure continuous improvements in accordance with the Framework Act on Consumers.
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- CCM certification mark
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- Certifying agency
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- Operating agency
Anticipated effect
- Customer
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- Rapid and reasonable solution
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Provision of enough selectable
information on products
and services -
Communication via different
channels
- Company
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- Contribution to sales increase
- Strengthening external competitiveness
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Improvement in the company's
image
- Public
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- Social cost reduction
- Nurturing a consumer-oriented virtuous cycle in the market
- Expansion of win-win culture between the company and consumer
