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Awards

LOTTE DUTY FREE
AWARDS HISTORY

Introducing the awards LOTTE DUTY FREE received from the customers and the society.
For 13 years in a row.
Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category
(2008~2020)
For 9 years in a row.
Ranked 1st in Global Customer Satisfaction Index
(2011~2019)
For 8 years in a row.
Ranked 1st in the National Brand Competitiveness Index
(2014~2021)
For 3 years in a row.
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores
(2017~2019)
For 2 years in a row.
Won the National Brands Awards
(2019~2020)
For 4 years in a row.
Won the grand prize in the Great Place to Work Awards
(2015~2018)

2021

NBCI Ranked 1st in the National Brand Competitiveness Index (For 8 years in a row)

2020

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 13 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 7 years in a row.)
Won the National Brands Awards (NBA) (For 2 years in a row.)
Received the Minister of Health and Welfare Award at the 9th Population Day Ceremony
Selected as a Best Labor-Management Culture Enterprise (Busan LOTTE DUTY FREE)
Won the Red Dot Design Award

2019

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 12 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 6 years in a row.)
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 9 years in a row.)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores(For 3 years in a row.)
Acquisition of Consumer Centered Management(CCM) Certificate
Won the grand prize in the National Brand Awards (NBA)

2018

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 11 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 5 years in a row. )
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 8 years in a row.)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores(For 2 years in a row.)
Won the grand prize in the Great Place to Work Awards (For 4 years in a row.)
Won the gold prize in the distribution channel sector in Asia Today Consumer Confidence Awards
Mobile Awards Korea
Won the prize in the duty-free shop sector of the Korea Best Brand Awards
KACB LOTTE DUTY FREE Shop won the grand prize in the Korea Consumer Appraisal Brand.

2017

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 10 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 4 years in a row. )
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 7 years in a row.)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores
Won the grand prize in the Great Place to Work Awards (For 3 years in a row.)
Won the grand prize in the National Brand Awards (NBA)
Won the marketing excellence prize in the Kotler Award
Asia-Pacific Stevie Award
Porter Prize for Excellence in CSV
Won the grand prize in the Brand Selected by Consumer
Red Dot Design Award
Internet Eco Award
Won the grand prize in the Best Management Awards in Korea.

2016

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 9 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 3 years in a row. )
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 6 years in a row.)
Won the grand prize in the Great Place to Work Awards (For 2 years in a row.)
Top Chinese Consumer Rated "Korean Duty-Free Brand"
The Most Loved "Korean Luxury Duty-Free Brand" by Chinese Customers
Winner of Best Digital Marketing Campaign for China Award at ATA(Asia Tourism Awards)
Winner of Best Online Shopping Award at Asia Direct Marketing Vision Awards
Winner of Most Loved Brand Movie by Yinyuetai Users Award
Winner of Best Win-Win Partnership Award at Korea Marketing Awards

2015

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 8 years in row.)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 2 years in a row.)
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 5 years in a row.)
Won the grand prize in the Great Place to Work Awards
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores
Winner of "Top Chinese Consumer Rated Korean Brand of Year" at People's Daily-Korean Consumer's Forum Award
Acquisition of ISO 27001 Certificate for LOTTE DUTY FREE's Information Security Management System
Acquisition of Authorized Economic Operator Certificate