Awards

LOTTE DUTY FREE AWARDS

Introducing the awards LOTTE DUTY FREE received from the customers and the society.

For 16 years in a row.

Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category

(2008~2023)

For 9 years in a row.

Ranked 1st in Global Customer Satisfaction Index

(2011~2019)

For 9 years in a row.

Ranked 1st in the National Brand Competitiveness Index

(2014~2022)

For 4 years in a row.

Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores

(2017~2022)
* Excluded from the survey in 2020 and 2021
due to COVID-19

For 3 years in a row.

Won the National Brands Awards

(2019, 2020, 2023)

For 4 years in a row.

Won the grand prize in the Great Place to Work Awards

(2015~2018)

2023

Nov.: Received Leisure Friendly Certification (MCST)

Sep.: Won the Love Sharing Social Contribution Awards (MOEL commendation; job creation category)

July.: Won the 2023 Social i-Awards (Instagram marketing innovation & YouTube e-commerce categories)

Apr.: Won the 2023 Korea Brands Awards (National Assembly: Culture, Sports and Tourism Committee commendation)
Won the 2023 National-Class Brand Awards (duty-free store category)
Won the New York Festivals Korea-National Brand Awards (3rd consecutive year)

Mar.: Won the 13th eToday Consumer Distribution Awards (Korea Distribution Association commendation)
Won the 2023 National-Class Brand Awards (duty-free store category)
Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 16 years in a row)

2022

Dec.: Won the 2022 Asia Economy Consumer Awards (duty-free and travel retail category)
Won Gold for Distribution Channel (Korea Consumer Confidence Awards 2022)

Nov.: Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores(For 4 years in a row.)

Oct.: Won Online Travel Retailer of the Year (Frontier Awards 2022)

Sep.: Received the MOGEF Award for Women Welfare (Social Contribution Awards 2022)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 9 years in a row)

Aug.: "Time To Lift-Off" Won gold at the International Business Awards for marketing and PR (2022)
"Time To Lift-Off" Won the Good Design Award for visual design (2022)
"Duty 4 Earth" Won the Good Design Award for visual design (2022)
Won the Red Dot Award for new visual identity (2022)

Mar.: Received the KODIA Award (E-Today Consumer Distribution Awards 2022)
Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 15 years in a row)

2021

Dec.: Won the A.N.D Awards (social media brand category)
Won two awards at WEB AWARD KOREA 2021 including the Best Mobile Web category
Won the $1 Billion Export Tower (58th Trade Day)

Oct.: Won the Frontier Awards for Border, Downtown or Non-Airport Retailer of the Year (2 years in a row)
Won the 6th Asia Gender Equality Index Awards (Mayor of Seoul commendation)
Won The Moodies Award five times including the Best Website category
Certified as company with excellent labor and management relationship

Sep.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 8 years in a row)

July.: Selected as a Best Labor-Management Culture Enterprise (Jeju LOTTE DUTY FREE)

Jun.: Won the DFNI Asia Pacific & Middle East Travel Retailer of the Year & Exceptional Achievement by a Downtown Retailer
Selected as a national representative brand among duty free shops

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 14 years in a row)
Acquisition of the Win-win Excellent (WE) Duty Free Shop Certificate (for Excellent Win-Win SMEs)

Jan.: Won the Grand Prix at the A.N.D. Award for Social Media Brand category
Received the Minister of Health and Welfare Award at the Asia Economy Consumer Awards(2021)

2020

Dec.: Won the 2020 Korea’s Most Trusted Brand Awards (duty-free store category)

Oct.: Won the 2020 Frontier Awards ("Downtown Retailer of the Year")

Sep.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 7 years in a row.)

Aug.: Won the Red Dot Design Awards (2 prizes in the design category)

July.: Selected as a Best Labor-Management Culture Enterprise (Busan LOTTE DUTY FREE)
Received the Minister of Health and Welfare Award at the 9th Population Day Ceremony

May.: Ranked 1st in the Global & Great Brand Competency Index (duty-free store category)
Won the 2020 Moodies Awards (3 awards)
Won the National Brands Awards (NBA) (For 2 years in a row.)
Won the 2020 DFNI-Frontier Asia-Pacific Awards ("Downtown Retailer of the Year)

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 13 years in row.)

Jan.: Won the the 2020 Asia Consumer Awards (MOTIE commendation)

2019

Dec.: Won the Maeil Business News & MBN Awards ("App of the Year" in the duty-free store category)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores(For 3 years in a row.)

Nov.: Won the 2019 App Award Korea Awards (distribution & commerce: duty-free store category)
Won the 2019 Social i-Awards (Facebook: duty-free store category; Instagram: shopping category; YouTube: shopping category)

Oct.: Won the 2019 Frontier Awards ("Technology of the Year")

Aug.: Won the 2019 K-Expo Awards (service category)
Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 6 years in a row.)

July.: Won the Love Sharing Social Contribution Awards (KCCP commendation)
Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 9 years in a row.)
Recognized for excellent gender equality employment (MOEL commendation)

May.: Selected as Korea’s Global Leader (CEO Lee Gap)

Apr.: Ranked 1st in the Global & Great Brand Competency Index (duty-free store category)
Won the 2019 Mobile Award Korea Awards (distribution & commerce: duty-free store category)
Ranked 1st in the Chosun Ilbo Consumer Brand Recommendation (duty-free store category)
Won the grand prize in the National Brand Awards (NBA)

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 12 years in row.)

Jan.: Won the 2019 Korea Brand Hall of Fame (KBHF) Awards (duty-free store category)
Won the 2019 Korea Consumer Appraisal Brand (KCAB) Awards
Won the 2019 Asia Economy Consumer Awards (special Asian economy prize)

2018

Dec.: Won the Maeil Business News & MBN Awards ("App of the Year" in the duty-free store category)
Won the 2018 i-Awards Korea (special grand prize in the smart app category and integrated grand prize in the mobile web + marketing category)
Won the Korea Best Brand Awards (Best Brand of the Year in the duty-free store category)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores(For 2 years in a row.)
Won the Jeju Economy Awards (Jeju LOTTE DUTY FREE)

Nov.: Won the grand prize in the Great Place to Work Awards (For 4 years in a row.)

Sep.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 5 years in a row. )

Aug.: Won the 2018 Master Consumer Confidence of Korea Brand Awards (distribution channel category)

July.: Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 8 years in a row.)

May.: Selected as Korea’s Global Leader (CEO Jang Seon-uk)

Apr.: Won the 2018 Mobile Award Korea (duty-free store category)

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 11 years in row.)

Jan.: KACB LOTTE DUTY FREE Shop won the grand prize in the Korea Consumer Appraisal Brand
Won the Korea Best Brand Awards (Best Brand of the Year in the duty-free store category)

2017

Dec.: Won the Maeil Business News & MBN Awards ("App of the Year" in the duty-free store category)
Won the marketing excellence prize in the Kotler Award(2017)
Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores

Nov.: Won the Great Place to Work Korea Awards (best workplaces for women category) (3rd consecutive year)

Sep.: Won the 4th Porter Prize for Excellence in CSV (coexistence category)
Won the 2017 Korea Brand of the Year Awards (duty-free store category)

Aug.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 4 years in a row. ) Won the Red Dot Design Awards (communication design category) Won the 2017 Asia-Pacific Stevie Awards (gold prize)

July.: Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 7 years in a row.)
Won the i-Eco Award Korea (Internet standardization innovation category: accessibility)

Apr.: Won the 2017 Most Trusted Brand Awards (duty-free store category)

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 10 years in row.)

Feb.: Won the 2017 National-Class Brand Awards (enterprise category)

Jan.: Won the 2nd Korea’s Best Management Awards

2016

Nov.: Won the Great Place to Work Korea Awards (best workplaces for women category) (2nd consecutive year)

Aug.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 3 years in a row. )

July.: Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 6 years in a row.)
Selected by the Korea Brand of the Year Survey (2nd consecutive year) (duty-free store category)

Jun.: Winner of Best Digital Marketing Campaign for China Award at ATA(Asia Tourism Awards)
Winner of Best Online Shopping Award at Asia Direct Marketing Vision Awards
The Most Loved "Korea Luxury Duty-Free Brand" by Chinese Customers

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 9 years in row.)
Winner of Best Win-Win Partnership Award at Korea Marketing Awards

2015

Dec.: Ranked 1st in the National Customer Satisfaction Index (NCSI) among duty-free stores

Nov.: Won the Great Place to Work Korea Awards (best workplaces for women category)

Oct.: Winner of "Top Chinese Consumer Rated Korean Brand of Year" at People's Daily-Korean Consumer's Forum Award

Sep.: Acquisition of ISO 27001 Certificate for LOTTE DUTY FREE's Information Security Management System

Aug.: Ranked 1st in the National Brand Competitiveness Index (NBCI) (For 2 years in a row.)

July.: Ranked 1st in Global Customer Satisfaction Index (GCSI) (For 5 years in a row.)
Acquisition of Authorized Economic Operator Certificate

Mar.: Ranked 1st in the Korea Brand Power Index (K-BPI) Duty-Free Store Category (For 8 years in row.)