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Privacy Policy

Response to Security Incident

LOTTE DUTY FREE has established and managed the response system to rapidly respond to the security incident.
In addition, we are putting all our efforts to rapidly respond to security incident through data protection crisis management activities such as establishment of data protection measures, security measures evaluation, and system improvement.

Response System to Infringement Incident

(Before Crisis Situation) Prevention > Provision > (After Crisis Situation) Action > Restoration

Prevention

Provision

Action

Restoration

Before
Crisis Situation
After
PREVENTION

PREVENTION

  • Management of data security risk through establishment and execution of data protection measures
  • Real-time monitoring of data security crisis, data collection, analysis, dissemination and report
  • Promotion of pre-crisis deterrence and prevention activities
PROVISION

PROVISION

  • Operation maintenance of real-time data sharing system
  • Establishment and management of crisis response system
  • Periodic training and simulation exercise of response plan by each crisis situation
  • Establishment of back-up and response measures for crisis situation
ACTION

Action

  • Minimization of negative effects of crisis by implementing immediate measures according to the crisis response system
  • Activation of back-up system and review of alternative resource/input
  • Reinforcement of external promotion activities and maintenance of cooperative system with relevant organizations
RESTORATION

Restoration

  • Damage repair according to the recovery procedures
  • Analysis of causes and supplementation of the system to prevent recurrence of the crises
  • Establishment of security measures and system improvement
  • Restoration of system and data
  • Recovery of customer trust and brand value