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Fair Trade


Managers of the Compliance Program

LOTTE DUTY FREE Shop appoints the compliance program manager in order to establish the compliance program and operate it effectively.


Compliance Program Manager Executive Director

  • The compliance program manager
    is a representative in charge of the fair trade issues
    and the operation of the compliance program.
  • The compliance program manager
    is an executive of the department
    where the fair trade personnel works.

LOTTE DFS’s Compliance Organization


Compliance Management Committee(Establishing policies / punishment)

  • Chairman Compliance Manager / Committee
  • Members Compliance Managers 7 for different departments

Compliance Program Manager

Overall Management of compliance program / CEO’s direct compliance program adviser

  • Compliance Operation Manager

    Giving advice on fair trade,making a manual /
    compliance manager operations

  • Working-level Compliance Staff

    Responsible management
    for Each Compliance Manager category

Compliance Staff by Division and Store

Checking compliance status by organization / distributing a manual
/ carrying out education / designating document manager

Compliance Operation Officer in Charge

Checking for any law violation by division and store (twice a year) / Carrying out education for employees and offering practical advice / Establishing and managing a manual

Classification Internal / External Education Consultation
Hours of Education At least two hours every six months As frequently as needed
Method of Education Online and Offline Online and Offline
Remarks Education for employees of the concerned departments
Checking the effect of the education and offering feedback
Rules on fair trade
Offering advice on practical questions

Compliance Program Implementation Status

  • 2019


    The establishment of Compliance Standards was announced.

  • 2018


    The Fair Trade Compliance Handbook (3rd ed. Rev.) was published.

  • 2017


    The Ceremony for Fair Trade and Mutual Growth with Partners was hold.


    The Fair Trade Compliance Handbook (2nd ed. Rev.) was published.


    KIM JUNAM was appointed as the second Compliance Director of LOTTE DUTY FREE.

  • 2016


    The establishment of LOTTE DUTY FREE’s CP Management Policy was announced.

  • 2015


    The Fair Trade Test for Employees was introduced.

  • 2014


    The Fair Trade Compliance Handbook was published.


    The introduction of the Fair Trade Compliance Program was introduced.


    The LOTTE DUTY FREE’s Field CP Monitoring System was introduced.

  • 2013

    The Fair Trade Compliance Guidelines was published.