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Ginza DownTown Store

Largest duty-free store in downtown Tokyo

LOTTE DUTY FREE's Tokyo Ginza Store, located on floors 8–9 of Tokyu Plaza Ginza, is Tokyo's largest duty-free shop.
Enjoy one-stop duty-free shopping at Tokyo Ginza, featuring over 200 different brands and local specialties.
The 8th floor DUTY FREE ZONE


8-9th Fl. Tokyu Plaza Ginza, 5-2-1 Ginza, Chuo-ku, Tokyo
+81-3-6264-6860 (CS Center 11:00-19:00)
Opening Hours
11:00 ~ 21:00
※ Please note that orders placed after 7 PM will be shipped the day after tomorrow (D+2).
pick-up hours will change during the period of reduced business hours.
 - Purchases are available from 60 days to 1 day before departure.
ㅤㅤ(※ Haneda Airport: departures after 5 AM)
  • 1-minute walk form Ginza Station Exit C3
  • 2-minute walk form Hibiya Station Exit A1
  • 2-minute walk from Yurakucho Station Exit A0
4-minute walk form JR Yurakucho Station
City Bus
  • B03, #B04, B05 Sukiyabashi Stop
  • 10 Get off at Nishi 6-chome Ginza
Ginza Sukiyabashi Intersection
Airport Limousine
  • Haneda Airport > Get off at Ginza Station (Yurakucho)
  • Narita Airport > Get off at Ginza Station (Yurakucho)


Service Guide

How to shop at LOTTE DUTY FREE Ginza

  • STEP 1

    Please be sure to bring your passport and your flight ticket. (or any other proof that you are departing Japan.)

  • STEP 2

    Please enjoy your shopping at LOTTE DUTY FREE Ginza. (located on the 8th and 9th floors of Tokyu Plaza Ginza.)

  • STEP 3

    Please be sure to receive an Exchange Ticket after making a purchase. (Please keep your Exchange Ticket with you until your departure, since you may not be able to receive your purchased items if you lose your Ticket.)

  • STEP 4

    After completing departure procedures at Haneda or Narita Airport, please pick up your purchased items at the “Duty Free Pickup Counter.”

    Please note that our service is available only for customers who depart Japan from Narita or Haneda Airport.


Pickup hours for your purchased items at your departing airport

  • Please be sure that a purchasing person will come to a designated delivery point “Duty Free Pickup Counter” one hour prior to your scheduled flight after finishing check-in and departure procedures.
  • Please note that you may not be able to receive your purchased items if you do not come to the counter one hour prior to your flight.

Restriction on carry-on luggage

  • There are rules and restrictions on the quantity, weight and size of carry-on luggage. Please make sure to check the rules and restrictions for your airlines in advance.
  • Your purchased items which are picked up at “Duty Free Pickup Counter” will be an additional carry-on luggage. If there is a possibility of exceeding the quantity, weight or size determined by the restrictions, please check in your carry-on luggage at an airline counter.
  • If your carry-on luggage exceeds the limit, your luggage may need to be checked in cargo compartment and there will be an extra charge. Please contact your airlines to confirm their rules and restrictions.

Your purchased items

  • Please note that we will not be able to accept any refund or exchange because of the customers' personal preferences.
  • If you change your flight, including departing date or airport, please let us know by 20:00 the day before your departing date.

For inquiries

Duty Free Pickup Counter

Narita Airport

(06:30~11:00 / 21:00~22:00)

Haneda Airport

(00:00~11:00 / 21:00~24:00)


th and 9th floor, 5-2-1 Ginza, Chuo-ku, Tokyo


+81-3-6264-6860 (11:00~21:00)

  • Please feel free to make an inquiry below for changing flight schedule or any other questions.

Tokyo Ginza Store Q&A

Q What is the difference between LOTTE DUTY FREE Ginza and duty-free stores in downtown?

A LOTTE DUTY FREE Ginza is a duty-free store, which means we provide tax exemption, such as tariff, liquor tax, and tobacco tax.
LOTTE DUTY FREE Ginza is the largest duty-free store in Tokyo, Japan.

Q What’s unique about LOTTE DUTY FREE Ginza?

A LOTTE DUTY FREE Ginza has received an official license from Japanese customs.
We provide high quality, good value and the best service to you.

Q Where can I received my purchased goods?

A You can receive them either at Narita or Haneda Airport.
This will helpreduce your luggage while you travel Japan.

Q Can I use LOTTE DUTY FREE VIP Card of Korea at Ginza store in Tokyo, Japan?

A You can use it any stores include Ginza, Tokyo. But, we are still preparing our service for LOTTE card,
L-Point card and other affinity cards. Thank you for your kind cooperation.