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November Business hour changes and closings

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To prevent infection from the spread of the COVID-19 virus, the opening hours for each Lotte Duty Free branch have been changed as follows.


Domestic - Business hour changes and closings
Branch Hours Notes Contact
Incheon Airport Store 06:50-21:30 - 1688-3000
Gimpo Airport Store Sat, Sun Opening time varies by date
Gimhae Airport Store Wed, Thu, Fri, Sat Opening time varies by date
Main Store 09:30-17:30 -
World Tower Store -
COEX Store 11/1,7,8,14,15,
* closed Sundays and Mondays
Busan Store
Jeju Store 11/6,7,13,14,
* closed Saturdays, Sundays and holidays
  • ※ The Incheon Airport Store is closed at night.
  • ※ Jeju Store will partially reopen its stores
    (Please inquire with Customer Service Center for the details and opening stores)
  • ※ Gimpo Airport Store, Gimhae Airport Store - Open only during flight operation schedule
    (including no-landing cross-border flights)

Abroad (local time)

Abroad(local time) - Business hour changes and closings
Branch Hours Contact
Japan Tokyo Ginza Store 11:00-19:00 +81-3-6264-6860
Kansai Airport Store 24 hours +81-72-456-6456
Guam Guam Airport Store 24 hours +1-671-988-3689
Vietnam Da Nang Airport Store Closed +84-236-386-5368
Nha Trang Cam Ranh
Airport Store
Hanoi Airport Store +84-243-206-6400
Oceania Brisbane Airport Store 24 hours +61-1300-388-937
Canberra Airport Store Closed
Darwin Airport Store 24 hours
Wellington Airport Store 07:20-18:00
Downtown Store
Singapore Changi Airport Store 24 hours +65-6977-7601
  • ※ Tokyo Ginza Store - We will resume business only in a part of the TAX-FREE corner from September 13th(Mon).
  • ※ Kansai Airport Store, Guam Airport Store, Brisbane Airport Store, Darwin Airport Store
    - Store will be open only when flights are in operation.
  • ※ Wellington Airport Store - Resume business only in a part of the Domestic zone.

Lotte Duty Free is in full cooperation with health authorities to do its best for the safety of its customers and its employees.