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Fair Trade

Managers of the Compliance Program

LOTTE Duty Free Shop appoints the compliance program manager in order to establish the compliance program and operate it effectively.

Program Manager
Executive Director

Position Director of the
Support Division

  • The compliance program manager is a
    representative in charge of the fair trade issues
    and the operation of the compliance program.
  • The compliance program manager is an
    executive of the department where the fair
    trade personnel works.

LOTTE DFS’s Compliance Organization


Compliance Consultative Committee(Establishing policies / punishment)
Chairman: Compliance Manager / Committee Members: working-level staff (4), staff in charge of operation (3)

Compliance Program ManagerOverall Management of compliance program / CEO’s direct compliance program adviser

Compliance Operation ManagerGiving advice on fair trade,making a manual / compliance manager operations

Working-level Compliance StaffResponsible management for Each
Compliance Manager category

Compliance Staff by Division and StoreChecking compliance status by organization / distributing a manual /
carrying out education / designating document manager

Compliance Operation Officer in Charge

Checking for any law violation by division and store (twice a year) / Carrying out education for employees and offering practical advice / Establishing and managing a manual

Classification Internal / External Education Consultation
Hours of Education At least two hours every six months As frequently as needed
Method of Education Online and Offline Online and Offline
  • - Education for employees of the concerned departments
  • - Checking the effect of the education and offering feedback
  • - Rules on fair trade
  • - Offering advice on practical questions

Compliance Program Implementation Status

May 2014 Introduction of Compliance Program announced
  • ㆍ Established a compliance program task force to disseminate a transparent and healthy corporate culture
  • ㆍ Declared a strong commitment to Fair Trade
  • ㆍ Appointed 19 compliance managers
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