1. Purpose of collection and use
Communication channel to receive and handle partners' submissions of grievance and reports of noncompliance
2. Collected personal data items
- (1) Required
- Name, contact (e.g. mobile), email address, password, details of submitted report (i.e. type, subject, message)
- (2) Optional
- N/A
- (3) The following data may be generated and collected during service use or processing.
- Service use records, access logs, cookies, accessed IP addresses
3. Retention of data and period of retention
In general, once the purpose of storing the collected personal data has been met, the data is immediately destroyed. However, if it is necessary to retain personal data in accordance with applicable laws, the personal data will be retained for a certain period of time.
In such cases, Lotte Duty Free will use the data only for the purpose of retention.
Period of retention for records related to handling consumer complaints and disputes: 3 years
4. Right to refuse consent and disadvantages of refusing consent
You may refuse to consent to the privacy policy, but your refusal to consent will result in restricted access to this service
