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Duty Free Guide

  1. STEP 01Service Guide
  2. STEP 02Shopping Procedure
  3. STEP 03Pick up Information
  4. STEP 04Notices
Pick up Information

Please present your bill of exchange, passport, and boarding pass, and pick up your purchases at the pick up
area on the day of departure.

  • We recommend you arrive at the designated pickup counter at least 1 hour prior to your scheduled departure time to account for delays.
  • you cannot pickup your orders unless the flight number and departure time on your boarding pass exactly match the flight information on your orders.
Notices picking up purchases
  • We recommend you arrive at the designated pickup counter at least 1 hour prior to your scheduled departure time to account for delays.
  • You cannot pickup your orders unless the flight number and departure time on your boarding pass exactly match the flight information on your orders.
  • On the day of your departure, please present your exchange bills, passport and boarding pass to the designated LOTTE Duty Free pickup counter at the airport or port and pick up your orders (LOTTE Online Duty Free customers should print out and bring their exchange bills).
  • Orders are only available for pickup at duty free zones (airports or port) on the day of your departure. Passengers arriving in Korea cannot pick up duty free items.
  • Please check the quantities and conditions of the items and sign receipts of merchandise.
  • LOTTE Duty Free is not responsible for items once they have been picked up and leave Korea (notify the staff immediately if there is any issue with your order).
Pick up Counter Locations
ICN INT’L AIRPORT Terminal 1 MAP

Pick-up Area is located in the east sing on the 4th floor next to gate 26. (+82-32-743-2650)

Pick-up Area is located in the west sing on the 4th floor next to gate 28. (+82-32-743-2700)

Pick-up Area of Incheon Int’l Airport Concourse (+82-32-743-2750)

Concourse West Towards the back of gate 119. (+82-32-743-2750~1)

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-32-743-2750)

ICN INT’L AIRPORT Terminal 2 MAP

ICN INT’L AIRPORT Terminal 2, 4F the opposite side of GATE 252 (82-32-743-6500~1)

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-32-743-6500)

GIMHAE INT’L AIRPORT MAP

Duty free purchases delivery F2, Gimhae Int’l Airport

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-51-973-3698)

BUSAN INT’L PORT MAP

Duty free purchases delivery Port of Pusan

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-51-466-8896)

JEJU INT’L AIRPORT MAP

Duty free purchases delivery F2, Jeju Int’l Airport

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-64-747-0031)

GIMPO INT’L AIRPORT MAP

Duty free purchases delivery F3, Gimpo Int’l Airport

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-2-2666-1058)

DAEGU INT’L AIRPORT MAP

Duty free purchases delivery F2, Daegu Int’l Airport

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-53-981-8277)

CHEONG-JU INT’L AIRPORT MAP

Pick-up Area on the 2nd floor of Cheong-ju Int’l Airport

After ordering, please be sure to check the Pick-up Area of the exchange ticket. (+82-43-212-8270)

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