We always sincerely thank you for shopping with us. We inform you about changes in LOTTE DUTY FREE Off-line VIP Membership terms. Please be informed.   At present Reviced policy Article 2. The definition of 'member' (Clause 1) By 'the member of the LOTTE Duty Free' (Hereafter, to be called "the member"), it means the customer who has consented to these terms and conditions and who has received the issuing of the VIP membership card (Hereafter, to be called "the card")of the LOTTE Duty Free. Except, in the case of online, the issuance of the card can be received when visiting the store later on after applying for the joining as a member. (Clause 2) By 'the VIP card of the LOTTE Duty Free' (Hereafter, to be called "the card"), it means the card that our company has approved so that the member can normally use the membership services of the LOTTE Duty Free. It means the card for the exclusive use by the members that does not have the settlement function. Article 2. The definition of 'member' (Clause 1) “Lotte Duty Free Member” (Hereafter, “the Member”) means customers who joined Lotte Duty Free VIP membership. (Clause 2) By ‘the VIP card of the Lotte Duty Free’ (Hereafter, to be called “the card”), it means the card that our company has approved so that the member can normally use the membership services of the Lotte Duty Free. It means the card for the exclusive use by the members that does not have the settlement function. VIP cards are issued at offline VIP desk.   Lotte Duty Free will try the fullest to stisfy your shopping.   Thank you.

We sincerely appreciate you for always using Lotte Duty Free. The use of prepaid cards received at each branch has been expanded. Usable Branches Change Date  July 6th, 2018 (Fri.) : For Incheon Airport/ Concours ▶ All Stores July 13th, 2018 (Fri.) : For Airport Stores ▶ All Stores The use of prepaid cards for the Incheon airport, which you have received by July 12th, 2018 has been expanded to all stores. Please be aware. Lotte Duty Free will try the fullest to stisfy your shopping.  Thank you.

We always sincerely thank you for shopping with us. We inform you about changes in LOTTE DUTY FREE Off-line VIP Membership terms. Please be informed. ° Revised terms : Introduction of new membership grade “PREMIUM” & Changes in LVVIP/LVIP selection standards. ° From when : Jan 1, 2018 ° Detailed information   GRADE AS IS TO BE BENEFITS LVVIP Recent 3 years domestic (ROK) sales total $10,000 (Koreans), $20,000 (Foreigners) (+ Other exception conditions applied) Recent 3 years‘free individual tour’ + ‘international’ sales total $10,000 (Koreans), $20,000 (Foreigners) (+ Other exception conditions) ① 5~20% Discounts     ​(Some brands and more than 30% off goods are exceptions) ② Place of delivery Express Service     (Incheon, Gimpo, Gimhae airport) ③ Exclusive benefits for LVVIP/LVIP LVIP PREMIUM (New) - Recent international sales total $10,000 (Koreans), $20,000 (Foreigners) ① 5~20% Discounts     (Some brands and more than 30% off goods are exceptions) ② Place of delivery Express Service     (Incheon, Gimpo, Gimhae airport) GOLD Recent 2 years domestic (ROK) sales total $4,000 (Koreans), $10,000 (Foreigners) or 5 years sales after joining Silver member $4,000 (Koreans), $10,000 (Foreigners) No change ① 5~15% Discounts (Some brands and more than 30% off goods are exceptions) SILVER Recent 2 years domestic (ROK) sales total $400 (Koreans), $1,000 (Foreigners) No change ① 5~10% Discounts (Some brands and more than 30% off goods are exceptions) ※ LVVIP/LVIP/PREMIUM : Sales between 2014. 11. 1 ~ 2017. 10. 31 (3Y) summed up, expiration date until the end of selected year table {margin-bottom:10px;} th {height:40px; border-bottom:1px solid #666; vertical-align:middle; color:#333;} th+th, td+td {border-left:1px solid #c0c0c0;} td {padding:5px; border-bottom:1px solid #c0c0c0; vertical-align:middle; color:#666;}

We are currently working very hard on creating our new website. All Lotte Online Duty Free services are unavailable until the new website has been launched. Service Restriction Date: 23:00 of Sep 2, 2017 ~ 12:00 of Sep 3, 2017 [Time may vary slightly according to actual circumstances.) For further support, please read the contact details below. Online shopping Mon to Fri 10:00 to 19:00 (KST) Normal toll rates apply +82-1688-3020We apologize for the inconvenience and will continue to strive to provide the utmost satisfying and convenient shopping experience.

We express our deep thanks to our customers for shopping at  Jakarta Airport Store. Jakarta Airport Store was closed on July 31, 2017. We will always do our best for better customer satisfaction. Thank you.

LOTTE DUTY FREE Site System Examination Information Access to site is temporarily Prohibited due to system examination. We apologize for the inconvenience. [Examination Hours] May 17(Wednesday), 2017 AM 19:00 ~ 20:00 We will always do our best for better customer satisfaction Thank you.

LOTTE DUTY FREE Site System Examination Information Access to site is temporarily Prohibited due to system examination. We apologize for the inconvenience. [Examination Hours] April 28(Friday), 2017 AM 00:00 ~ 04:00 We will always do our best for better customer satisfaction Thank you.

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LOTTE Online Duty Free would like to thank its loyal customers for all their support. Please be aware that purchase, cancellation and order history will be temporarily out of service from 01:00 ~ 06:00 (5 hours) on JAN 11th, 2017 due to a system assessment. LOTTE Online Duty Free will continue to strive to provide the utmost satisfying and convenient shopping experience. Thank you.

LOTTE Online Duty Free would like to thank its loyal customers for all their support. Please be aware that purchase, cancellation and order history will be temporarily out of service from 02:00 ~ 05:00 (3 hours) on Nov 13th, 2016 due to a system assessment. LOTTE Online Duty Free will continue to strive to provide the utmost satisfying and convenient shopping experience. Thank you.

LOTTE DUTY FREE Site System Examination Information Access to site is temporarily Prohibited due to system examination. We apologize for the inconvenience. [Examination Hours] AUGUST 21(Sun), 2016 AM 03:00 ~ 05:00 We will always do our best for better customer satisfaction

[LOTTE Duty Free World Tower Store Closing Information] We express our deep thanks to our customers for shopping at World Tower Store. Due to the expiry of our duty-free shop license, World Tower Store was closed on June 26, 2016. The 7th floor is being used for the LOTTE internet duty free center and the customer lounge. (Pleasw use Avenuel void E/V, Avenuel escalator number 2) As the government recently issued new duty free licenses, we will do our best to acquire the license to repay the love our customers have shown to us. Thank you LOTTE Duty Free ※ Customer Service : +82-1688-3020  

World Tower Store Closing Information We are sorry for causing you inconvenience. We express our deep thanks to our customers for using our duty-free shop so far. We will close our operation on June 30 due to expiry of duty-free shop license. Customers can buy the products by June 26 and we appreciate you from deep in our heart if you use LOTTE duty-free shop Coex Store  in Samseong-dong or Sogong-dong main store or internet duty-free shop(http://www.lottedfs.com) after that day. If you have any doubt or any inquiry, please ask our store employees, who will guide you kindly. We will not forget your interests and encouragement for us and expect to see you again. We wish you and your family all the best   World Tower Store Closing Information Description Detail Operation Closing Date - We will operate by June 26 by the expiry of license Purchase Period - According to the delivery point operation notice, purchase is allowed only for the customers who depart the country before July 09 and after July 10, the purchase and changing the departure date are not possible. Refunding Method after Closing - After closing the store, refunding will be made if you visit the store at other downtown stores. If you contact with customer service center, we will guide you to the nearby store. Use of Prepaid Card Exclusively for World Tower Store - You can use the prepaid card exclusively for World Tower store in other stores in Seoul (Sogong store, Coex store). Detailed Information - LOTTE Duty-free Shop Customer Service Center 1688-3000