Customer Service

FAQ

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Customer Hotline

Customer Support in Korean

For online duty free shopping
1688-3000>1
Service hours 09:00~21:00
For in-store shopping
1688-3000>2
Service hours 09:00~20:00
※ Until further notice, business hours will be temporarily
changed to 09:00~18:00.

+82-1688-3020
(normal toll rates apply)
Service hours (KST, Mon to Fri)10:00~19:00

Duty Free Service Guide: Service
Guide; Shopping
Procedure; Pickup
Information; Notices

Information of stores all over the country more

Main Store
- Tel+82-2-759-6600~2
- Opening Hours9-12th Fl. 09:30 ~ 21:00 (365 days a year)
  ※ Until further notice, business hours will be temporarily changed to 09:30 – 17:30.
World-Tower Store
- Tel+82-2-3213-3800
- Opening Hours09:00~20:30 (Always Open)
  ※ Until further notice, business hours will be temporarily changed to 09:30 – 17:30.
COEX Store
- Tel+82-2-3484-9600
- Opening Hours09:00~20:30 (365 days a year)
  ※ Until further notice, business hours will be temporarily changed to 09:30 – 17:30.