Customer Hotline
Customer Support in Korean
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For online duty free shopping
1688-3000>1
Service hours 09:00~21:00 -
For in-store shopping
1688-3000>2
Service hours 09:00~20:00 -
※ Until further notice, business hours will be temporarily
changed to 09:00~18:00.
Customer Support in English
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+82-1688-3020
Service hours (KST, Mon to Fri) 10:00~19:00
(normal toll rates apply)
※ Exclusive LVIP member-only customer service is available for customers verifying their LVIP account via voice call.
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Main Store
- Tel+82-2-1688-3020
- Opening Hours09:30 ~ 17:30 (365 days a year)
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World-Tower Store
- Tel+82-2-3213-3800
- Opening Hours09:30 ~ 17:30 (365 days a year)
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COEX Store
- Tel+82-2-3484-9600
- Opening Hours09:30 ~ 17:30 (Tuesday ~ Saturday)
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Busan Store
- Tel+82-51-810-3880
- Opening Hours09:30 ~ 17:30 (Tuesday ~ Saturday)
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Jeju Store
- Tel+82-64-793-3000
- Opening Hours09:30 ~ 17:30 (Monday ~ Friday)
※ closed holidays, Jeju Store will partially reopen its stores (Please inquire with Customer Service Center for the details and opening stores)
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Incheon Airport Terminal 2 Store
- Tel+82-32-743-7460(E)
- Opening Hours06:50 ~ 21:30 (365 days a year)
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Gimpo Airport Store
- Tel+82-2-2669-6700
- Opening HoursTemporary Closure
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Gimhae Airport Store
- Tel+82-51-979-1900~1
- Opening Hours08:30~10:30
※ Only open every Thursday.
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Tokyo Ginza Store
- Tel+81-3-6264-6860
- Opening Hours11:00 ~ 19:00
※ Resume business only in a part of the TAX-FREE corner.
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Kansai Airport Store
- Tel+81-72-456-6543
- Opening Hours※ Store will be open only when flights are in operation.
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Guam Airport Store
- Tel+1-671-929-6075
- Opening Hours※ Store will be open only when flights are in operation.
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Da Nang Airport Store
- Tel+84-236-386-5368
- Opening HoursTemporary Closure
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Nha Trang Cam Ranh Airport Store
- Tel+84-258-398-9992
- Opening HoursTemporary Closure
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Brisbane Airport Store
- Tel+61-1300-388-937
- Opening HoursOpen 24 hours
※ Store will be open only when flights are in operation.
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Canberra Airport Store
- Tel+61-2-6230-1060
- Opening HoursTemporary Closure
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Darwin Airport Store
- Tel+61-8-8927-0255
- Opening HoursOpen 24 hours
※ Store will be open only when flights are in operation.
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Wellington Airport Store
- Tel+64-27-801-2614
- Opening Hours07:20 ~ 18:00
※ Resume business only in a part of the Domestic zone.
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Melbourne Downtown Store
- Tel+61-3-9663-0533
- Opening HoursTemporary Closure
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Hanoi Airport Store
- Tel-
- Opening HoursTemporary Closure
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Changi Airport Store
- Tel(+65) 6977 7601.
- Opening HoursOpen 24 hours (open 365 days a year, some wing stores close at midnight)
※ Situations surrounding COVID-19 may lead to changes in business hours.
※ Customer Service : 10:00 ~ 19:00 (KST)
