LOTTE DUTY FREE's Tokyo Ginza Store, located on floors 8–9 of Tokyu Plaza Ginza, is Tokyo's largest duty-free shop.
Enjoy one-stop duty-free shopping at Tokyo Ginza, featuring over 200 different brands and local specialties.
The 8th floor DUTY FREE ZONE
The 9th floor DUTY FREE ZONE & TAX FREE ZONE
Location
Details
How to shop at LOTTE DUTY FREE Ginza
STEP 1
Please be sure to bring your passport and your flight ticket. (or any other proof that you are departing Japan.)
STEP 2
Please enjoy your shopping at LOTTE DUTY FREE Ginza. (located on the 8th and 9th floors of Tokyu Plaza Ginza.)
STEP 3
Please be sure to receive an Exchange Ticket after making a purchase. (Please keep your Exchange Ticket with you until your departure, since you may not be able to receive your purchased items if you lose your Ticket.)
STEP 4
After completing departure procedures at Haneda or Narita Airport, please pick up your purchased items at the “Duty Free Pickup Counter.”
Please note that our service is available only for customers who depart Japan from Narita or Haneda Airport.
Precautions
Pickup hours for your purchased items at your departing airport
Restriction on carry-on luggage
Your purchased items
For inquiries
Duty Free Pickup Counter
+81-476-34-4110
(06:30~11:00 / 21:00~22:00)
+81-3-6428-0096
(00:00~11:00 / 21:00~24:00)
th and 9th floor, 5-2-1 Ginza, Chuo-ku, Tokyo
+81-3-6264-6860 (11:00~21:00)
Duty Free Pickup Counter
Tokyo Ginza Store Q&A
Q What is the difference between LOTTE DUTY FREE Ginza and duty-free stores in downtown?
A LOTTE DUTY FREE Ginza is a duty-free store, which means we provide tax exemption, such as tariff, liquor tax, and tobacco tax.
LOTTE DUTY FREE Ginza is the largest duty-free store in Tokyo, Japan.
Q What’s unique about LOTTE DUTY FREE Ginza?
A LOTTE DUTY FREE Ginza has received an official license from Japanese customs.
We provide high quality, good value and the best service to you.
Q Where can I received my purchased goods?
A You can receive them either at Narita or Haneda Airport.
This will helpreduce your luggage while you travel Japan.
Q Can I use LOTTE DUTY FREE VIP Card of Korea at Ginza store in Tokyo, Japan?
A You can use it any stores include Ginza, Tokyo. But, we are still preparing our service for LOTTE card,
L-Point card and other affinity cards. Thank you for your kind cooperation.