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Terms and Conditions

LDF PAY Terms of Service

Article 1 (Purpose)

The purpose of these terms of service is to stipulate all rights, obligations and related procedures, etc. of the members and Lotte Duty Free (hereinafter referred to as "Lotte Duty Free") in relation to the offer, accumulation, use and transfer of LDF PAY issued by Lotte Duty Free by the Lotte Duty Free joint member.

Article 2 (Definitions)

The following are the major terms used in these terms of service.

Lotte Duty Free refers to all offline Lotte Duty Free and Lotte Internet Duty Free operations by domestic and overseas corporations (Hotel Lotte, Lotte Duty Free, Lotte DF Retail, Busan Lotte Hotel, Lotte Busan Duty Free, Lotte Duty Free Jeju, Lotte Duty Free Guam, LLC, PT. SJ Indonesia, Lotte Duty Free Japan Co., Ltd., Lotte Duty Free Kansai Co., Ltd., Lotte Duty Free Thailand Co., Ltd., Lotte Phu Phanh Duty Free Co., Ltd., Lotte Travel Retail Australia Pty Ltd., Lotte Travel Retail New Zealand Limited) related to Lotte Duty Free
Lotte Duty Free Joint Member (hereinafter referred to as the "Member") refers to a person issued with a Joint ID, and includes Lotte Internet Duty Free member, VIP member and Green member who have entered the passport information (nationality, passport number and date of birth).
LDF PAY refers to benefits offered or accumulated to the joint members that is issued by Lotte Duty Free and is a settlement method used in purchasing duty free products at Lotte Duty Free by the members. LDF PAY is issued by Lotte Duty Free, autonomously and is unrelated to the credit card companies, such as Lotte Card Co., Ltd., etc.
"Fixed Rate LDF PAY" refers to a type that are accumulated proportional to the purchase price, and "Flat Rate LDF PAY" refers to a type that are offers in a fixed amount. There are mobile LDF PAY where a text message is sent to the customer, free LDF PAY that can only be used in an amount above a fixed purchase amount and regular LDF PAY that includes all others. Provided, mobile LDF PAY and free LDF PAY can only be used at offline Lotte Duty Free.

Article 3 (Effect of the Terms of Service and Amendments)

The terms of these terms of service shall be posted on the Lotte Duty Free promotions website (https://kr.lottedfs.com/main) or notified to the members in other methods.
These terms of service shall be effective on all members who are offered, accumulated or transferred or intend to use the LDF PAY.
These terms of service may be amended at any time, and Lotte Duty Free shall notify the members by one or more methods stipulated below on the fact of the amendment and the terms of the amendment, etc. at least 7 days prior to the effective date of the amended terms of service, when intending to amend these terms of service. Provided, when these terms of service are amended in ways that are disadvantageous to the members, the notification shall be made with at least 30 days or longer of prior grace period.
  1. ⅰ.Posting on the Lotte Duty Free promotions website (https://kr.lottedfs.com/main)
  2. ⅱ.Posting on the Lotte Internet Duty Free website
  3. ⅲ.E-Mail notification
  4. ⅳ.Mobile telephone text message
  5. v.Posting within the Company’s stores
When Lotte Duty Free notifies the members on the fact of the amendment and the terms of the amended through e-mail notification or written notification, Lotte Duty Free shall notify to the most recently provided e-mail address, etc. provided by the members, and at such a time, Lotte Duty Free shall be deemed to have completed a legal notification.
As a rule, the terms of service amended pursuant to this stipulation shall become valid from the effective date.
The notification method and the effect of the notification of this stipulation shall apply mutatis mutandis to the individual and/or entire notification stipulated in each articles of these terms of service.

Article 4 (Generation of LDF PAY)

  • - LDF PAY shall be accumulated in fixed rate or offered in flat rate.
  • - The conditions of accumulation and/or offer of LDF PAY shall be determined depending on the promotion, and the terms of the promotion shall be determined by Lotte Duty Free.
  • - The minimum accumulation unit of Fixed Rate LDF PAY shall be 1 KRW and any amount below a decimal point shall be rounded up from the nearest tenth.
The expiration date of LDF PAY shall depend on the event by the type, and LDF PAY shall automatically lapse upon expiration. The validity of each type shall be as follows.
  • - Flat Rate: on the day of ~ 5 years, depending on the event setting
  • - Fixed Rate: 5 years from the accumulated date
Certain brand or items of Lotte Duty Free may not offer LDF PAY, as a policy, and the offered amount or the accumulation rate of LDF PAY may differ depending on the member level, nationality, individual brands or items. In such a case, the concerned information shall be separately indicated or be informed of on Lotte Internet Duty Free website or individual brand shops.
LDF PAY may be used immediately upon being offered or accumulated. Offline Lotte Duty Free stores can verify whether LDF PAY may be used, and Lotte Internet Duty Free Members can verify on the Lotte Internet Duty Free website
The accumulation rate and offering standards of LDF PAY may be changed, at the discretion of Lotte Duty Free, pursuant to the internal policies of Lotte Duty Free.

Article 5 (Use of LDF PAY)

A Member must have a Joint ID in order to be offered and/or accumulate LDF PAY. The Joint ID is automatically generated when the passport information (nationality, passport number and date of birth) are entered during registering for VIP member, green member or Lotte Internet Duty Free Member of Lotte Duty Free, and shall be given automatically to the existing VIP member and Lotte Internet Duty Free Member who have entered the passport information (nationality, passport number and date of birth) as of [May 7, 2019]. (Provided, some of the existing members may be restricted.)
LDF PAY may not be offered or used at overseas branches of Lotte Duty Free.
LDF PAY may be used for offline Lotte Duty Free transactions by presenting the passport and authenticating as a possessor of a Joint ID through POS inquiry, and can be used at Lotte Internet Duty Free by login with an ID that is generated with a Joint ID.
The order of using LDF PAY at offline Lotte Duty Free shall be according to the standard deduction order stipulated by Lotte Duty Free, but when requested by the customer, it may be deducted in the order of expiration date or in the order of specific LDF Pay. The basic deduction order of Lotte Duty Free is Mobile LDF PAY → Free LDF PAY → General LDF PAY. Mobile LDF PAY are deducted when the customer presents the coupon with a text message. Only one type of Free LDF PAY may be used, in the order of expiration date → size of the amount being used → hurdle amount. General LDF PAY are ranked in the order of category → branch → channel → amount used and are deducted.
The order of use of LDF PAY at Lotte Internet Duty Free is automatically applied pursuant to the use policy stipulated by the Company, and the automatic application order is in the order of Flat Rate LDF Pay → Fixed Rate LDF Pay. Within the same type, it is deducted in the order of earlier expiration date.
Provided, the deduction order may be changed without a prior notification pursuant to the policy of the Company.
The members can only use LDF PAY to make payments in purchasing duty free products at Lotte Duty Free (including offline Lotte Duty Free and Lotte Internet Duty Free).
When cancelling or returning, entirely, the purchases made using LDF PAY at offline Lotte Duty Free, LDF PAY with expiration date remaining shall be recovered with the amount. Provided, LDF PAY that have expired will lapse and the information will be shown on POS in advance. Provided, the amount of partial refund shall be refunded in cash.
When cancelling or returning, entirely, the purchase orders using LDF PAY for sale at Lotte Internet Duty Free, the amount of LDF PAY for sale shall be recovered. For partial cancellation and/or partial returns, the amount of LDF PAY for sale corresponding to the amount used according to the payment proportion shall be recovered. Provided, if the LDF PAY to be recovered has expired already, the LDF PAY shall not be recovered.
Depending on the brand policy, the use of LDF PAY may be restricted for some brands.
Dormant Lotte Internet Duty Free Members may not use the LDF PAY given from Lotte Internet Duty Free offline.

Article 6 (Transfer of LDF PAY)

Members may not use LDF PAY for transfer, lease or collateral purposes. Provided, exceptions shall be made when pursuant to a transfer procedure, such as "Gifting LDF PAY," etc. acknowledged by Lotte Duty Free. LDF PAY received from other member pursuant to "Gifting LDF PAY" may have restrictions on expiration date, transfer amount limit and number of transfers of the concerned LDF PAY pursuant to the policy of Lotte Duty Free, and information on such shall be notified on the gifting page of Lotte Internet Duty Free.
Members may gift the reward 1, to be transferred, by selecting the type, after presenting the recipient’s passport number by visiting the gift desk of offline Lotte Duty Free. From the Lotte Internet Duty Free, the transferer may gift the LDF PAY to be transferred by selecting the type after login and searching the ID or nationality and passport number of the recipient. Provided, the recipient shall be a Lotte Duty Free Member with a Joint ID.
Members can transfer the LDF PAY to another member pursuant to the condition of use by each type, and upon completion of the transfer, the transfer shall not be cancelled and shall be re-transferred from the member who has received the LDF PAY.
Members may transfer LDF PAY by type units and shall not transfer by splitting.

Article 7 (Recovery of LDF PAY)

When the duty free products purchased by a Member is cancelled or refunded and the Member has received LDF PAY from the purchase, the LDF PAY corresponding to the amount given must be returned to Lotte Duty Free for cancellation or refund. Provided, certain types of LDF PAY may be excluded from being subjected to recovery according to the policy of Lotte Duty Free, and when LDF PAY in possession of the Member is insufficient for recovery, the money (KRW) corresponding to the offered amount shall be paid to Lotte Duty Free. The method of receiving the money shall be pursuant to a method proposed by Lotte Duty Free.
  • - The offline Lotte Duty Free may recover with the LDF PAY that is selected by the customer.
  • - When there are LDF PAY given from the concerned purchases, Lotte Internet Duty Free shall recover the concerned LDF PAY first. When there are no concerned LDF PAY, it shall be recovered from the LDF PAY in possession. The order of recovery shall be flat rate LDF PAY fixed rate LDF PAY, and within the same type, the earlier expiration date shall be recovered first.

Article 8 (Correction, Cancellation and Lapse of LDF PAY)

When there are errors on offered or accumulated LDF PAY, the member shall apply for correction to Lotte Duty Free within 60 days from the occurrence of error, and Lotte Duty Free shall complete the correction procedure within 3 months, at the maximum, from the correction application date of the member when there are proper grounds after verifying the reasons. Provided, the member may have to present objective documents (receipt, etc.) that can prove the error in offer and/or accumulation of LDF Pay, when necessary.
Offered or accumulated LDF PAY are applied with validity period of same day ~ 5 years from the initial offered or accumulated time, depending on the type, and shall lapse automatically upon expiration. Lotte Duty Free shall provide an e-mail notification, to an e-mail address indicated in the member information, at the beginning of each month with a statement of LDF PAY expected to expire during that month.
The validity period of LDF Pay provided additionally to the members from events or promotions by Lotte Duty Free, not a flat rate LDF Pay accumulated from the member’s purchase, may be stipulated separately pursuant to the policy of Lotte Duty Free, and these shall be notified separately.
Upon discovery of LDF PAY offered by entering the information of another shall be processed as non-usable and the member information shall be deactivated.
A member shall not exert rights on the loss of LDF PAY from entering information not his/her own, and Lotte Duty Free shall not be liable.
When another customer losses LDF PAY from entering information not his/her own, Lotte Duty Free shall collect the LDF PAY through identification procedure and may delete the concerned member information, at the discretion of Lotte Duty Free.
LDF PAY improperly accumulated shall lapse at the time of disqualification notification, and the member shall not assert any rights on such. Moreover, the member or persons involved in the improper accumulation may be civilly or criminally liable for improper profits acquired, meaning purchasing products or using services with improperly accumulated LDF PAY, pursuant to the relevant laws.
When nationality, passport number and date of birth are deleted pursuant to the request of Lotte Internet Duty Free Member with Joint ID, the LDF PAY offered or accumulated from participating in promotions of Lotte Internet Duty Free, among the LDF PAY in the Joint ID shall lapse. Provided, when there are purchase history from offline Lotte Duty Free, the joint member ID may continue effectively, depending on whether there are remaining LDF PAY or not.
LDF PAY cannot be refunded.

Article 9 (Member Withdrawal and Processing of LDF PAY)

When withdrawing from membership, the existing LDF PAY offered and accumulated shall lapse automatically upon withdrawal and shall not be recovered after re-registration. Provided, the members shall be provided with information on LDF PAY expected to lapse upon withdrawal through verbal information (offline Lotte Duty Free) or a pop-up screen (Lotte Internet Duty Free).
When a member registered with multiple membership (green member, Lotte Internet Duty Free Member, VIP member) withdraws from one of the memberships, LDF PAY offered or accumulated from the withdrawing membership shall lapse completely. Provided, LDF PAY offered or accumulated from validly existing membership and not withdrawn, shall remain valid and shall not be effected by withdrawing from other membership.
When a member registered with only one membership withdraws but possesses LDF PAY that were received but were issued based on other membership, the concerned LDF Pay shall remain based on the joint member number and shall lapse automatically upon expiration date.

Article 10 (Termination of LDF PAY Service)

LDF PAY service may be terminated or closed for unavoidable reasons, such as change in policy of the Company, etc.
When intending to terminate or close the LDF PAY service, a notification shall be made to the members pursuant to the notification method in Article 4, Paragraph 3 of these terms of service, at least 3 months prior to the termination or closing time, and shall conduct activities to promote use of LDF PAY during the remaining period. In such a case, the service termination or closure base date shall be the date notified to the members.

Article 11 (Obligations of Lotte Duty Free)

Lotte Duty Free shall continuously exert efforts to provide continuous and secure services pursuant to the stipulations of these terms of service.
Lotte Duty Free shall comply with the laws related to operation and maintenance of the services, such as Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., Protection of Communications Secrets Act, Telecommunications Business Act, etc.

Article 12 (Conflict Resolution Related to the Use of LDF PAY)

Lotte Duty Free shall establish and operate a customer center to reflect proper opinions and complains raised by the members and to process the compensation for such damages
Lotte Duty Free shall take actions through proper procedures when opinions and/or complaints raised pursuant to a fixed procedure by the members are deemed to be proper. Provided, when certain time is necessary for processing, such reason and the processing schedule shall be notified to the member.
Any dispute between Lotte Duty Free and members may be resolved by a mediation of the Electronic Transactions Dispute Mediation Committee established pursuant to Article 28 of the Framework Act on Electronic Transactions and Article 15 of the Enforcement Decree of the Act.

Article 13 (Terms Not Stipulated in these Terms of Service)

Any matters not stipulated in these terms of service and the interpretation of these terms of service shall be pursuant to the relevant laws and commercial practices.

Article 14 (Indemnification)

Lotte Duty Free shall not be liable for the use of LDF PAY when the services cannot be provided due to natural disasters or force majeure events.
Lotte Duty Free shall not be liable for inability to use LDF PAY due to reasons attributable to the members.
Lotte Duty Free shall not be liable for the damages incurred by the members from loss of expected profits or due to data obtained from the services using LDF PAY by the members.
Lotte Duty Free shall not be liable in relation to the reliability, accuracy, etc. of the information, data and facts related to LDF PAY posted by the members.
Lotte Duty Free shall not be liable for losses from members’ intentional or negligent actions, among the losses incurred by the members in relation to the provision of LDF PAY.

Article 15 (Governing Law and Jurisdiction)

Any terms not stipulated in these terms of service and the interpretation of these terms of service shall be pursuant to the relevant laws of the Republic of Korea and commercial practices.
All disputes and lawsuits related to the use of the services pursuant to these terms of service shall be brought to a court in the jurisdiction of the address of the member, and when there is no address, the district court overseeing the residence shall have exclusive jurisdiction. Provided, when the user’s address or residence is unclear or for foreign residents at the time of the lawsuit, it shall be brought to a competent court under the Civil Procedure Act.
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