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Duty Free Guide

  1. STEP 01Service Guide
  2. STEP 02Shopping Procedure
  3. STEP 03Pick up Information
  4. STEP 04Notices
Duty Free Shopping Guide

Bring your passport and the boarding pass with your departure date and time to the duty free shopping area.

  • You cannot pick up your orders unless the information on your orders exactly matches the information on your passport and boarding pass.
※ The order subtotal is based on the currency exchange rate on the day of purchase.
Shop at Duty Free Stores
01 SIGN-UP

Create a VIP account Silver or Gold.

(Managed separately from LOTTE Online Duty Free membership program.)

02 MAKE AN ORDER
  • STEP 01Bring your passport and the boarding pass with your departure date and time to the duty free shopping area.
  • STEP 02Browse the LOTTE Duty Free store you prefer and make your purchases in-store.
03 RECEIVE ORDER
  • Check your passport number, departure date and time, and items in your orders.
  • Check the designated pickup counter where you will receive your orders.
  • Exchange bills are required for pickup.
01 SIGN-UP

Go to our Sign-up page, and become a member of LOTTE Online Duty Free.

(An online exclusive membership program separately managed from the LOTTE Duty Free VIP membership program.)

02 MAKE AN ORDER
  • STEP 01Browse LOTTE Online Duty Free and place items in your shopping cart.
  • STEP 02Make an order.
  • STEP 03Check out using your credit card, mobile payment service, money transfer or other payment methods.

    (A public key certificate is required for credited purchases over 300,000 KRW)

  • STEP 04Print out your exchange bills after checking out.
03 RECEIVE ORDER
  • Check your order number and location of pick-up area when placing an order.
  • You can also check your order details through confirmation of order e-mail or at My LOTTE > My Orders > Order Details.

※ Order Number must be provided when picking up your purchase(s).

How to Shop Duty Free and Purchase
Offers year-round, 24-hour shoppingServer maintenance time : 21:00 ~ 25:00 based on Korean local time
Departure Time Online Sale Closing Time
For departure times between 00:00~02:00 Purchase time closes the day before at 14:30
For departure times between 02:01~15:00 Purchase time closes the day before at 20:30
For departure times between 15:01~17:00 Purchase time closes the day of at 10:30
For departure times between 17:01~19:00 Purchase time closes the day of at 12:30
For departure times between 19:01~23:59 Purchase time closes the day of at 14:30
※ There are some items that can be purchased 3 hours prior to departure when you depart from Incheon International Airport. For last-minute purchases, please make sure to check if your items are “3 hours shop” items.
Departure Time Online Sale Closing Time
For departure times between 00:00~15:49 Purchase time closes the day before at 20:30
For departure times between 15:50~19:00 Purchase time closes the day before at 11:00
For departure times between 19:01~23:59 Purchase time closes the day before at 14:30
※ There are some items that can be purchased 5 hours prior to departure when you depart from Gimpo Int'l Airport. For last-minute purchases, please make sure to check if your items are “3 hours shop” items.
Departure Time Online Sale Closing Time
Close at 20:00 the day before
※ However, the items with ”3 hours shop” icon may vary by the time of departure. Purchase time closes on the day of at 3:00 AM
Departure Time Online Sale Closing Time
For departure times between 00:00~15:00 Purchase time closes the day before at 14:00
For departure times between 15:01~23:59 Purchase time closes the day before at 20:00
※ However, the items with “3 hours shop” icon may vary by the Departure Time
  • - For departure times between 00:00~15:00 Purchase time closes the day before at 20:00
  • - For departure times between 15:01~23:59 Purchase time closes on the day of at 01:00
Departure Time Online Sale Closing Time
Order available until 2:00 PM 2 days before departure
Departure Time Online Sale Closing Time
For departure times between 00:00~06:59 Purchase time closes the day before at 20:00
For departure times between 07:00~23:59 Purchase time closes the day before at 20:00
※ However, the items with “3 hours” icon may vary by the time of departure. For departure times between 07:00 AM - 11:59 PM purchase time closes on the day of at 2:00 AM.
Departure Time Online Sale Closing Time
Order available 2 days before departure (48 hours).
※ Orders of spray products are not available when you depart from Jeju International Airport. (Due to explosive freight prohibitions)
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